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Deposit Documentation Specialist I

Position Title: Deposit Documentation Specialist I, II, III
Reports To: Deposit Documentation Supervisor
Direct Reports: N/A
Salary Grade: 6
SUMMARY: Performs a wide variety of duties, pertaining to deposit account verifications and maintenance. Functions require knowledge of banking regulations, compliance, and policy specifications. This position supports daily interaction with branch personnel via phone and email communications.
JOB REQUIREMENTS:
A high school diploma or equivalent
One year experience in banking or related field preferred
Basic knowledge of bank operational functions, policies, and procedures
Good understanding of Federal Banking Regulations
Possess the ability to understand computer functions and navigate web based programs
Knowledge of ITI systems preferred
Proficient in Microsoft Office programs (Outlook, Excel, Word)
Possess the ability to operate standard office equipment
Possess excellent interpersonal and customer service skills and the ability to function in an office environment with minimal personal interaction
The ability to converse clearly and concisely with verbal and written communications
Must be detail-oriented and have the ability to focus for repetitive tasks
Possess the ability to complete verbal task instructions, follow written procedures, and adhere to daily task deadlines
The ability to work flexible hours, overtime and weekends as required
Participate and complete all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
JOB FUNCTIONS:
Receive and service customer phone calls and emails from bank representatives
Provide efficient, accurate, and high-quality service while maintaining good customer relations
Support bank locations with proper styling of new and updated deposit accounts
Verify deposit account documentation (DDA, SAV, COD) received from banks is compliant by utilizing state documentation manuals, bank's CIP policy, federal regulated account forms, and bank policies
Possess the ability to review and determine authorities from entity agreements and supporting documents
Verify deposit accounts system specifications are defined by the proper account product selected
Generate and process deposit account corrections, as needed, listing specific details required to make deposit documentation compliant with bank policies and procedures
Responsible for processing account maintenance and verifications for new and updating deposit accounts
Responsible for imaging and indexing of account contracts and supporting documents in imaging database
Perform other duties as assigned



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