Consumer Loan Quality Control Specialist II

PositionTitle: Consumer Quality Control Specialist I, II, III
Reports To: ConsumerLoan Underwriting Team Leader
DirectReports: N/A
Salary Grade: 12
SUMMARY: The Quality ControlSpecialist is expected to Conduct ongoing audits of Appraisal order, complete processingof valuations, and other loan supporting loan documentation. Become a subjectmatter expert in work processes of the Consumer Credit Center, test orimplement new work processes as requested, and conduct periodic audits andtracking of errors of other consumer loan processes. The Quality ControlSpecialist is expected to communicate effectively. Under minimal supervision,the position performs a wide variety of functions relating to the preparationand processing of loan documents for all approved loan requests.
Level II:
College GraduatePreferred. High School graduate orsimilar certificate and equivalent experience in a related field acceptable
2 ? 4 years workexperience in a financial institution with a focus on due diligence and/or loandocumentation
2+ years consumerloan documentation experience
Strong timemanagement and organizational skills evidenced in previous assignments
Demonstrates anunderstanding of applicable bank policies and procedures as they pertain to thesatisfaction of loan closing conditions as well as vendor documents andservices
Strong knowledgeof most common vendor documents ? title work, AVM's, appraisals, flooddeterminations, lien searches
Strong knowledgeof loan documents and requirements
Strong knowledgeof consumer lending and loans
Thoroughknowledge of CRIF ACTion, 360 View, LaserPro, Navigator and UCBI internalbanking systems
Excellentpersonal computer skills with demonstrated knowledge of Microsoft EXCEL, WORD,email, etc
Ability tomulti-task
Detail oriented
Self-starter andworks without direction
Strong verbal andwritten communication skills
Strongnegotiation skills
Interpersonalskills and team orientation
Ability to meetdeadlines under pressure
Utilizedindependence in problem solving and decision making (Level 2 and above)
Experience in anautomated loan origination environment highly desirable
Completion of allrequired Bank Secrecy Act/anti-money laundering training suitable to his or herposition
Participate andcomplete all required compliance training, including Bank SecrecyAct/anti-money laundering training, as well as internal and external trainingprograms, online training, meetings, and seminars/conferences, etc.
Audit and/or daily review of new/renewed consumer loan valuation requests.
Review performance and make process improvement recommendations for the appraisal, queue maintenance, or other new consumer loan processes
Perform random audits of the different departments within the Consumer Credit Center as needed
Develop tracking system for valuation requests and subsequent management reporting
Performs other duties as assigned
Thorough understanding of all Consumer Loan products
Thorough knowledge of Consumer Lending Credit Policy/Guidelines
Thorough knowledge of loan documentation, collateral evaluation, lien perfection, local, state and federal regulatory requirements
Knowledge and utilization of fair lending practices, rules and regulations such as CIP, Reg H, HMDA, CRA, Reg O requirements
Ability to confirm that vendor/3rd party items and supporting documentation used for clearing conditions and due diligence items conform to the bank's credit policy/guidelines
Knowledge of how to calculate Loan to Value and required insurance amounts
Knowledge of procedures and regulations related to the ordering, review and receipt of required documents
Knowledge of application of bank and statutory guidelines
Understanding of large & complex credit requests may include multiple funding sources, multiple contracts, complicated equity requirements, curtailments, various rate options, tiered pricing, and purchase contract or takeout agreement
Promotes a team environment
Efforts are focused on maximizing the customer experience
Functions as a collaborator
Provides guidance and support in order to meet the needs of external customers
Interacts and communicates daily with all levels, including, financial center employees, lenders, underwriters, documentation preparation, Appraisal, title companies, 3rd parties, attorneys, title companies and flood vendors to ensure requirements are understood and met
Provides timely, complete and accurate responses to inquiries
Handles all situations in a professional, ethical manner
Escalates special situations as necessary
Supports and contributes to the quality and sales goals of the bank
Ensures all goals and departmental service standards (SLAs) are met
Tracks, logs and provides daily, weekly, monthly, quarterly reporting of production statistics as defined by management
Manages production in times of fluctuating volumes and consistently supports production and turnaround time standards
Consistently meets quality and data integrity standards
Effectively utilizes available systems, workflow and imaging tools
Perform other duties as assigned

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