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Balance Control Specialist I

Position Title: Balance Control Specialist I
Reports To: Balance Control Supervisor
Direct Reports: N/A
Salary Grade: 6
SUMMARY: Performs a wide variety of duties, pertaining to balancing the bank core system, tellers, ATM's, official checks and federal/state backup withholding. This position supports daily interaction with branch personnel via phone and email communication.
JOB REQUIREMENTS:
High School Diploma or equivalent
One year experience in banking or related field preferred
Teller experience preferred
Knowledge of Federal Banking regulations preferred
Possess the ability to understand computer functions and navigate web based programs
Proficient in Microsoft Office programs (Outlook, Excel, Word, etc.)
Ability to operate standard office equipment
Ability to converse clearly and concisely with verbal and written communications
Possess excellent interpersonal and customer service skills and the ability to function in an office environment with minimal personal interaction
Must be detail-oriented and have the ability to focus on detailed work such as balancing and researching any outages
The ability to work flexible hours, overtime and weekends as necessary
Ability to work in a time sensitive environment
High aptitude for understanding balancing as it relates to the banking environment
Possess a team spirit, willing to assist others and cross train on all functions within the department
Adept to investigating trends as it relates to fraud within the organization
Ability to travel if needed.
Participate and complete all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
JOB FUNCTIONS:
BALANCE CONTROL SPECIALIST I
Responsible for balancing daily; bank core systems, teller cash, 210 general ledger accounts, Prepaid debit cards, ATM Settlements, ATM Terminals, Official checks, COD Interest Checks, and Federal & State Backup Withholding
Responsible for identifying and resolving outages; as well as providing supporting documentation for Audit and Management
Completes daily checklist to ensure out of balance situations are addressed timely and promptly
Responsible for sending wires to Money Gram for Official checks, COD Interest checks, IRA and Christmas Club checks for all bank locations
Receive and service branch phone call and emails from bank representatives
Provide efficient, accurate, and high-quality service while maintaining good customer relations and present oneself as an example of extraordinary quality service
Provides assistance to affiliate banks and other departments within the holding company in resolving Balance Control related issues
Perform other duties as assigned



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