Card Solutions Specialist I

PositionTitle: Card Solutions Specialist I
Reports To: CardSolutions Supervisor
DirectReports: N/A
Salary Grade: 6
SUMMARY: Performs a widevariety of duties, including assistance to the Card Services Supervisor, indaily operational
activitiesto provide quality service and support to all Banks and staff members, ContactCenter, and customers with debit
card servicingand issues resolution.
High school diploma or equivalent
Basic knowledge of department operations, policies, and procedures
Develop a good understanding of Federal Banking Regulations E, D, and P
Good interpersonal and customer service skills
Good understanding of operations, as well as the ability to operate office equipment such as calculators, copiers, fax machines, telephones, etc.
Moderate to excellent computer skills in programs such as Microsoft Word, Excel, and Outlook
The ability to understand computer functions and navigate in web based programs
The ability to work flexible hours with overtime. Saturday is a requirement in rotation
Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, Office of Foreign Assets Control, Privacy of Consumer Financial Information, Rights to Financial Privacy Act, Safeguarding Customer Information, and Check Fraud; as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
Receive and service customer phone calls from United Community Bank's representatives
Order new debit cards utilizing multiple computer programs
Perform maintenance functions on existing debit card accounts
Research debit card transaction approval or denial questions
Monitor and correct, as appropriate, new card order rejects
Review and correct debit card re-issue reports
Log and maintain all return mail for debit cards
Review and monitor closed account report for debit cards attached
Review card fraud reports
Cross train in all department functions
Support products and applications including, but not limited to:
Credit Card Program
Instant Issue Debit Cards
Email request responses internal and external
Card Valet Support
Mobile Wallet Support
Perform otherduties as assigned

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